Introduction
At Hobby Lobby, we strive to ensure your complete satisfaction with every purchase. We offer a comprehensive return policy as part of our commitment to stand behind the products you receive.
Please review the guidelines below to understand the process, requirements and any limitations before returning your items. We aim to make returns and exchanges convenient while protecting the interests of both our customers and business. Our team is ready to assist if you need help or have any questions!
Return Windows
Most non-perishable items purchased from Hobby Lobby can be returned within 90 days of the original purchase date for a full refund or exchange. We’ll gladly accept returns that meet our policy criteria for up to 3 months after you order.
The following exceptions apply:
- Clearance merchandise is final sale and cannot be returned or exchanged.
- Special order products customized or personalized for a customer are excluded from returns.
- Any products designated as fuel, flammable or hazardous materials have a 30 day return period.
- Gift cards include no expiration but cannot be returned/exchanged once activated.
If you need to return an item but the allowed window has expired, please contact customer service. We may evaluate returns beyond the typical 90 day policy on a case-by-case basis to support your satisfaction.
Return Methods
Hobby Lobby offers convenient ways to complete your return or exchange free of charge:
In-Store Returns
You may return most eligible items to any Hobby Lobby store location nationwide with your original receipt. Refunds can be provided to the original payment method or as store credit. Exchanges for another item are also accepted.
Online Returns
For online orders, free return shipping labels can be accessed in your Order History for package return. Simply print the label, affix it to your sealed box and drop off at any UPS location. Pick-up can also be scheduled through UPS if needed.
Once received at our warehouse, your refund will be issued to the original payment method 3-5 business days after return delivery. No need to pay for return shipping!
Large Item Returns
Furniture, fitness equipment, major appliances and other oversize items require special handling and may incur restocking fees. Contact customer service to coordinate return logistics on large items.
If eligible, we may dispatch our delivery partner to retrieve the item from your address free of charge based on geography and scheduling availability. You may also choose to return large items independently to the original shipping warehouse at your own expense.
Refund Method
Once we receive and process your return, refunds are issued promptly. Most customers can expect to see the credit within 5 business days. Here are the refund methods available:
- For credit card payments, we’ll credit back the original card used at time of purchase.
- For debit cards, bank account and PayPal orders, we’ll refund to the original source.
- Cash payments will be returned as in-store credit by default. Upon request, cash can be refunded via check which requires an additional 1-2 weeks.
- Store credit is redeemable at any location and does not expire.
- Gift cards cannot be refunded back to original payment but we’ll gladly exchange for a new card.
For further questions about return status or refund timing, contact our customer service team. We’ll research the situation and provide an update.
Return Requirements
To qualify for a refund or exchange, items must meet the following requirements:
- Item is returned within 90 days of original purchase date unless specified otherwise.
- Item is unused in original condition with all parts, components and packaging.
- Original receipt or online order details are presented for verification.
- Returns by mail must utilize the pre-paid shipping label when provided.
Any item modified, worn, damaged or missing original packaging may be subject to partial refund or denial based on condition. We reserve the right to review each return and determine appropriate outcomes.
Custom and Special Order Items
Due to their customized nature, certain items like monogrammed products, special orders, custom framing, unique services cannot be returned or refunded. Please verify return eligibility before placing such orders. Contact us with any questions.
Clearance and Promotional Products
All merchandise sold on clearance or marked down for promotional events is final sale only. We cannot accept returns or provide refunds on those special priced items. Exchanges may be offered for sizing or defective merchandise.
Artwork and Wall Decor
Unframed artwork, canvases, mirrors or framed pieces over 40 inches cannot be returned if protective wrap has been removed. Please use extreme care and refrain from removing protective materials until item has been fully inspected. If wrap is taken off, the product cannot be resold so returns will not be allowed.
Exchange Process
If you would prefer to exchange your purchase for a different item instead of requesting a refund, Hobby Lobby will gladly accommodate exchanges at no charge subject to the following guidelines:
- Exchanges must take place within 90 days of original purchase unless specified otherwise. Clearance merchandise cannot be exchanged.
- Online orders can be exchanged by returning original item and placing a new order. In-store, visit any location to swap items.
- To receive a different product, the exchange value is limited to the price of the original item. Any price difference must be paid by the customer.
- If exchanging for a lower priced item, the difference will be returned as in-store credit or back to the original payment method.
Hobby Lobby reserves the right to deny exchanges based on return policy criteria, suspected abuse or other factors. Don’t hesitate to contact us if any questions come up regarding the exchange process.
Refund Exceptions
While we make every effort to accept returns, the following conditions may warrant only a partial refund or denial of return at the company’s discretion:
- Item returned after 90 day allowance or other documented expiration date
- Merchandise missing original parts, components, packaging, hangtags, instructions, etc.
- Evidence of wear, damage, misuse, alterations or use of consumable portions
- Special order, custom fabricated or personalized items
- High theft-risk products like electronics, designer brands, etc.
- Items declared final sale including clearance merchandise
Hobby Lobby reserves the right to review the condition of merchandise and determine appropriate refunds based on adherence to this policy. Our goal is protecting customers from abusive returns while also meeting your reasonable expectations. Contact us regarding any return you feel warrants special consideration.
Receiving Refunds and Exchanges
Once your return is received and inspected at our processing facility, it will take 2-3 business days for the refund to be issued. Here is what you can expect:
- Credit card payments will be promptly reversed back to your account.
- Debit cards, PayPal and bank transactions will be deposited back to the original source.
- Store credit will be automatically applied to your account balance.
- Gift cards will be exchanged for a new card with equal value.
- Cash refunds may require 1-2 additional weeks for check processing.
- Exchanges ship out within 2 business days after original item is returned.
If your refund is not received within 1 week of your return delivery, please contact Hobby Lobby Customer Service for assistance investigating the status. We’ll work quickly to resolve the situation and reissue your refund.
Damaged or Defective Items
On occasion, merchandise may arrive damaged or with defects impacting use. Please notify us promptly within 30 days of receiving a damaged item for replacement at no charge. After 30 days, normal return policy rules apply.
When damage is reported over the phone or web chat, Hobby Lobby typically requests photos of the damage to validate and determine best resolution. Based on the severity, we may request return of damaged item or simply ship replacements. Our goal is the fastest solution.
For defective items failing normal use despite proper care, contact Customer Service right away for repair, exchange or refund options. We stand behind our products and want you completely satisfied with your purchase.
Gifting Returns
Items received as gifts can be returned or exchanged just like any other purchase. To look up order information, please ask the gift giver to provide the original order number, recipient name/address and approximate date of purchase.
Without order details, we may still be able to process the return but will need to verify purchase timeframe and location. Items will be refunded as in-store credit or back to the purchaser’s original method whenever possible.
Lost or Stolen Returns
Please retain your receipts and handle merchandise with care until satisfactory inspection. Hobby Lobby is not responsible for lost or stolen packages whether in transit or possession of the customer. Consider insurance for valuable shipments.
In the rare event an order arrives as expected but goes missing before you can inspect, we’ll gladly assist you after an investigation. Contact Customer Service as soon as possible and be ready to provide helpful timestamps, photos or other details on what occurred.
Stopped or Refused Orders
If an order is stopped or refused at pickup before accepting ownership, please contact Hobby Lobby immediately so we can arrange re-delivery or process a refund as needed. Until merchandise is in your possession, the sale is not considered complete.
For refused packages, carriers typically attempt delivery 3 times before returning to the shipper. We’ll work on next steps during this process but let us know right away if an order is refused so the situation can be addressed promptly.
Price Adjustments
If an item you purchased goes on promotion or sale shortly after your order, contact Customer Service within 14 days of original purchase date to request a price match refund for the difference. Unfortunately, no adjustments can be made after the initial 2 week period.
Price match refunds are typically applied as in-store credit or back to the original payment method. We appreciate you shopping with Hobby Lobby and want to provide the best value whenever possible!
Contact Our Team
We hope this return and refund policy provides helpful guidelines and answers your questions. If you need any assistance with returns or have unique situations, please contact Hobby Lobby’s Customer Service team.
Call 1-800-888-0321 or chat with us online 7 days a week during standard hours. We look forward to ensuring your complete satisfaction as you explore your creativity!
